Fees

Monday to Friday – $40 *gap fees will be charged for GP consultations including telehealth/telephone consultations. Bulk billing is still available for patients with a valid Pensioner Concession Card, Health Care Card, DVA card and children 15 years and under.

All NEW patients including concession card holders and children will be charged a gap fee for their initial appointment ($40 gap fee Monday to Friday and $50 gap fee Saturdays and Sundays).

Weekends and public holidays – $50 *gap fees will be charged for ALL GP consultations including telehealth/telephone consultations.

Covid/flu immunisation clinics, children and adult immunisations will continue to be bulk billed for everyone. However if non-related consult occurs then *gap fees will apply to patients that do not meet the criteria above.

Skin checks – $40 *gap fee.

Walk in/fit in appointments – $50 *gap fees will be charged for ALL GP consultations including telehealth/telephone consultations.

Procedure fees are in place for ALL patients and fees will vary depending on procedure. Examples of procedures include but are not limited to Iron Infusions, Implanon, Biopsies and Excisions. Fees will be discussed at the time of booking.

Please call the practice for information on fees or if you are experiencing financial hardship.

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DR MARK HENDERSON

As of Monday 17th April 2023, Dr Mark Henderson will be changing over to mixed billing. The above fees will apply.

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Immunisations (including baby and covid) and procedures cannot be booked online, please call the clinic to arrange a suitable time.

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* Gap fee is your patient contribution to your consult/service. You will need to pay the full fee (Medicare rebate + gap fee) first in order to receive the Medicare rebate as a refund which will leave you out of pocket with a gap fee. Please call reception for further explanation if required.

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Please note:

Telehealth [As per Medicare, must have had a face to face consult here at the practice within the last 12 months]

Face to face [Must have no cold and flu symptoms, if Cold and flu symptoms we can offer a telehealth appointment]

As per government mandates, masks are still mandatory in healthcare settings.

We thank everyone for their understanding and cooperation in these difficult times.

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CANCELLATION POLICY
Dear patients, please be advised that as of 11/09/2023, our cancellation policy has changed. If you can no longer attend your appointment, you will need to cancel or rebook via calling reception or declining the confirmation text so we can allocate your appointment to another patient. If you fail to advise less than 2hrs in advance, you will need to pay a $40 cancellation fee prior to your next appointment. If your appointment is between 7am-10am, the appointment will need to be cancelled the day prior. This is to ensure our doctors can give their patients the best possible care and service by opening up appointment slots that may go unused. Missed or cancelled appointments will be marked as a ‘did not attend’ appointment and will stay on your file for 1 year. This fee is to be paid prior to booking your next appointment with any provider and is not claimable with Medicare or Healthfunds.