Privacy Policy


Myhealth Medical Group Pty Ltd ACN 160 321 693 manages medical centres on behalf of the medical practitioners and other health service providers (Healthcare Practitioners) who operate their practice from them. We provide the administrative and non-medical services that those Healthcare Practitioners need to provide you with medical or other health services (Services).

Myhealth Medical Group Pty Ltd ACN 160 321 693 and its subsidiaries and related bodies corporate (“Our”, “Us” and “We”) are committed to protecting the privacy of personal information provided to Us and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).


We generally collect information that is necessary and relevant to enable Us to provide you with access to medical care, treatment, and to manage Our practice.

This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details and any other information to assist Us in providing you access to Services.

This information may be stored by your treating Healthcare Practitioner and/or by Us at the medical centre where you are treated or electronically on Our central electronic database of medical records and/or in hand written medical records.

We may hold your personal information on Our central electronic database to allow each of Our clinics to access your personal information and provide you with appropriate medical care.

We collect information in various ways, such as over the phone or in writing, in person (including patient registration forms), through Our website or over the internet or email if you transact with Us online.  We may also collect information via mobile applications.

This information may be collected by medical and non-medical staff.

Wherever practicable your treating Healthcare Practitioner and/or We will only collect information from you personally (or as relevant your guardian or legal representative). However, your treating Healthcare Practitioner or We may also need to collect personal information from other health providers, such as treating specialists, radiologists, pathologists, hospitals and other health care providers, to enable Us to provide you access to Services.

In emergency situations We may also need to collect information from your relatives or friends. We may be required by law to retain medical records for certain periods of time depending on your age at the time We provide services.

If a person applies for a position with Us, We may collect, that information from that person in order to consider their application.

Use and Disclosure

We will treat your personal information as strictly private and confidential.

We will only use or disclose your personal information for purposes directly related to your care and treatment, or in ways that you would reasonably expect that We may use it for your ongoing care and treatment or as otherwise required or permitted by law, including to provide medical services or to provide to you reminders.

We may use online platforms and mobile apps such as Medinet and Mypractice and platforms which provide e-scripts to provide online health care to our patients. Your personal information may be shared with these platforms if you or we use those platforms to provide services to you. If We use these platforms, they are subject to their privacy policies. Some of these platforms may use people who are located overseas.

We may contact you as part of your ongoing care, for example, in relation to appointments and patient check-ups.

We may disclose your blood test results to your specialist or disclose your personal information for the purpose of requesting x-rays.

There are other circumstances where We may be permitted or required by law to use or disclose your personal information including for quality assurance, billing and management purposes. For example, We may disclose your personal information to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents.

We may use and disclosed de-identified, aggregated data for management, quality assurance, marketing and administrative purposes.

We may also from time to time provide de-identified aggregated statistical data to third parties for research purposes.

We may have CCTV installed in the common areas at Our centres, such as the reception area. We may collect, use and disclose your personal information in the CCTV footage for security, management and quality assurance purposes.

In some cases We may disclose your personal information to Our other medical centres in order to provide services to you or for quality assurance or management purposes.

We may disclose information about you to Our contractors to carry out activities on Our behalf, such as an IT service provider, administrative services, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Our contractors are required to retain your information confidential and not to use personal information about you for any purpose except for those activities We have asked them to perform.

We do not use sensitive information (such as health information) for marketing purposes without your prior written consent.

We may disclose de-identified data, including demographic data, to the relevant Primary Health Network.

Our medical centres may disclose your personal information and sensitive information to the Myhealth Group to allow all of Our medical centres to access this information and provide medical services to you.


We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose Our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let Us know if any of the information We hold about you is incorrect or out of date.

Personal information that We hold is protected from unauthorised access by:
• securing Our premises
• placing passwords and varying access levels on databases containing your personal information to limit access to authorised personnel on a need to know basis and protect electronic information from unauthorised interference, access, modification and disclosure.
• ensuring that Our service providers and contractors have in place appropriate privacy protection arrangements.

Our staff and service providers have been informed of the importance We place on protecting your privacy and their role and obligations in helping Us to do so.

Although We will endeavour to protect your personal information, We are unable to guarantee that any information you transmit to Us over the internet is 100% secure. Any information you transmit to Us over the internet is conducted at your own risk.


If you believe that the personal information We have about you is not accurate, complete or up-to-date, you are entitled to seek the correction of your personal information by contacting Us in writing (see details below).


Subject to any legal restrictions, you are entitled to request access to your personal information We hold about you. We request that you send your request in writing to Us and We will respond to it within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to Our decision.


When the Myhealth group acquires new medical centres, your personal information may be transferred to the new Myhealth Medical Centre. We may collect, hold, use and disclose your personal information that is transferred to Us by medical centres that join the Myhealth group. Any personal information that We collect from newly acquired medical centres will be managed in accordance with this privacy policy.

In Victoria, when We acquire new medical centres the medical centre will notify patients currently receiving treatment in writing that the medical centre will be sold. In addition there will be a notice placed at the medical centre and published in the local newspaper. The notice will state whether the medical centre will retain your medical records, transfer them to you, or transfer them to the new Myhealth Medical Centre. In response to such a notice you may request that your medical records be transferred to yourself or to the new Myhealth Medical Centre.


Our website uses cookies to provide a better browsing experience. If you prefer not to have cookies collected, you can disable this option in your browser settings.


We use products such as Google Analytics to analyse the audience statistics of Our website to improve Our content. No personal information is collected from Google Analytics.

We collect your personal information from Google application programming interfaces (APIs). We use Google APIs, namely Google Maps, in conjunction with Our QR codes to verify your address when filling out digital patient registration forms.


If you have a complaint about the privacy of your personal information (including any breach of the Australian Privacy Principles or an applicable registered APP code), or you would like further information on Our privacy policy, or you need to correct your personal information, We request that you contact Us in writing at the following address:

Myhealth Medical Group
Att: General Counsel
Suite 203/12 Help Street
Chatswood NSW 2067

Upon receipt of a complaint We will consider the details and attempt to resolve it in accordance with Our complaints handling procedures.If you are dissatisfied with Our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner (see or the Privacy Commissioner in your State or Territory.


We may disclose your personal information to one of Our overseas service providers located in the Philippines and will require that service provider to retain that information as confidential information.


We may amend or replace this privacy policy from time to time in which case a copy of the amended privacy policy will be published on our website.

If an individual does not provide their personal information to Us, We may not be able to provide our services to them.

Last Updated July 2022.