Patient Information

Find a range of information to help you make informed decisions about your health care.

If you have any questions about the general running of our clinics, you might find the answer here; otherwise please call your practice during business hours for further information.

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APPOINTMENTS

We make every effort to accommodate your preferred time and GP. However, emergencies do occur, and though doctors will make every effort to keep to appointment times, emergencies will be given priority. Our staff will attempt to contact you if unforeseen delays occur.

Long APPOINTMENTs

Please let our receptionists know if a longer consultation with your doctor is required. The doctors always strive to ensure every patient is given the time they need.  If in doubt, please ask our receptionists when making an appointment.

Examples of longer consultations include (but are not limited to):

  • Skin cancer checks
  • Pregnancy/antenatal check-ups
  • Insurance medical
  • Pap smears
  • Counselling
  • Excisions
  • A ‘list’ of health checks or concerns
  • Child Immunisations
  • Including more than one person in the appointment (eg. Partner/child etc)
  • If you need an interpreter

FEES

Appointment costs can vary depending on the doctor, time, consultation types and procedures. Please speak to the reception team at your centre for fees and charges related to your appointment.

Please note: We are unable to accept cash or cheque payments.

RESULTS

Make sure to book in an appointment to review your results with your doctor.

If your tests or reports reveal any urgent concerns or request a need to follow-up, the receptionist or your doctor will contact you to book in for a consultation.

Requests for repeat scripts and print outs of results can only be done as part of a consultation with your doctor.

AFTER HOURS APPOINTMENTS

For urgent home visits and bulk-billed after-hours consultations, we recommend:

Medinet App – available for download through your app store

National Home Doctor Service – Phone 137 425 (13 SICK)

Available 6pm – 8am

HOME DOCTOR VISITS

On occasion and at doctor’s discretion, a doctor may visit a regular patient at home however there is an extra charge for this service. Nursing home visits are done on arrangement with the doctor. Please speak to reception to arrange.

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TRANSLATION AND INTERPRETER

We pride ourselves on creating an inclusive environment and welcome patients from all backgrounds and have a multilingual team across most of our practices.

If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking.

OVERSEAS STUDENTS AND VISITORS

Myhealth can cater to Overseas Visitors Cover (OVC) & Overseas Student Health Cover (OSHC).

For more details, please contact your practice as fees may apply to some participating practices.

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ELECTRONIC COMMUNICATIONS

From time to time, you may be contacted by your doctor or the Myhealth team via electronic means to either provide advice or information relating to your care or for appointment reminders.  Electronic communication includes:  email, fax, SMS and through the practice-based application. Responding to patient-initiated communication will be at the discretion of the individual doctor and practice team.

All significant electronic communications will be recorded within the patient file and any sensitive information will be encrypted for privacy purposes.

TELEHEALTH

Where appropriate, your GP may be able to consult with you via telehealth, on the phone or video chat. From time to time your GP or practice nurse may also call you to relay urgent medical information. Phone messages will be passed on to your GP and will be dealt with at their discretion. For all results, and health related enquiries please book in for a consultation to ensure you are given adequate time to discuss this with your GP.

Reminders

Some practices may provide appointment reminders by SMS the day before your scheduled appointment, however, we cannot guarantee the successful delivery of an SMS reminder. It is a patient’s responsibility to remember their appointment time and the SMS reminder system should not be solely relied upon.

RECALLS

We are committed to preventative care and from time to time you may be contacted by our Practice team to book an appointment for repeat tests, immunisations, general follow up and pathology results.