Fountain Gate

Dear Valued Community,

In order to continue providing quality health care services with rising costs, from 3rd January 2023, we are changing our fees and becoming a mixed billing centre. We are charging a gap fee of around $30-40.

All payments are processed electronically, and if you provide a PHYSICAL DEBIT BANK CARD (with a linked bank account) we can process your MEDICARE REBATE instantly. Otherwise, you can either claim it online with the receipt provided or ask our receptionists to send it through the Medicare System (please allow 1 to 2 business days for the rebate to be processed by Medicare).

PATIENT RESOURCES ON FEES

NO OUT-OF-POCKET COST FOR THE FOLLOWING SERVICES (Weekdays/Weekends)

• Patients of Aboriginal or Torres Strait Islander descent
• Children under 16 years
• Adults over 65 years
• Pension & Health Care Card holders
• TAC / Workcover / DVA
• Appointments for COVID infection & COVID vaccines
• Mental Health Consults and Plans
• *Chronic Disease Management Care Plans and reviews
• *Health Assessments
• *Cardiovascular disease health checks

* Eligibility check and booking with the practice nurse are required prior to care plans and health assessments.

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For patients without Medicare or valid private insurance, consultation fees start from $70.

*Gap fees may not apply for a doctor or practice-initiated consult, which may include recalls, reviews, and under compassionate grounds solely at the discretion of the treating doctor.

*GAP FEES APPLY TO ALL PATIENTS FOR ALL PROCEDURES. A consultation by the doctor who is performing the procedure is required prior.

CANCELLATION / NON-ATTENDANCE POLICY

We have a Cancellation/Non-attendance policy for all appointments. A $30 Cancellation Fee applies if you do not cancel or reschedule at least 2 hours prior to your scheduled GP appointment. In order to be able to consult with a practitioner in future, this fee would need to be paid prior to the appointment. (Special Circumstances will be considered)

A 24 hours notice is required for allied health (psychologist, physiotherapist, dietitian, exercise physiologist, podiatrist) and specialist appointments.

ZERO TOLERANCE POLICY

We are a non-discriminatory, inclusive and caring clinic. We welcome everyone. We are dedicated to caring and helping everyone with respect and courtesy.

However, our practice has a ZERO TOLERANCE policy towards any intimidating, aggressive or violent behaviour in the clinic.