The Myhealth app gives you access to your medical records and appointments from the comfort and safety of your own home. Records such as medical certificates, referrals and scripts are sent securely to your app after completing an appointment. You can even book and manage appointments directly from the app.
Forget attending the practice to pick up paperwork or worrying about lost emails. The app provides a secure, private and efficient way of sending your records so you have more time to look after YOU.
FREQUENTLY ASKED QUESTIONS
If you have a problem, direct your request for support to: email@example.com or call 02 8755 2623.
Q: I am having difficulty registering OR I get an error message saying “no patient record found”.
A: To register to use the Myhealth app the personal details that you use must match exactly with the details in our practice software. This includes your first name, last name, date of birth and mobile number.
It is also important to make sure you have the latest version of the app. Go to the app store and check for the latest version.
If you are still having difficulties please contact the email or phone support. You will need to provide the following information – First name, last name, date of birth and, mobile number – so we can check against the data at the practice.
Q: I have registered and can see a list of documents, but when I click on a document, I can’t view it.
A: Until your GP has registered to use the app (uploaded their signature), your documents will be listed but not visible in the app. Once they have registered to use the app, you will be able to view the documents.
Q: I’m having trouble adding a sub account.
A: To add a sub account to your own account the person must be under 14 years of age. If they are 14 or older, they will need their own account. This is governed by privacy legislation.