Information for Patients

At Myhealth we welcome all patients new and existing, we strive to provide the best service while looking after our doctors and staff.
Please call your practice during business hours for further information.

APPOINTMENTS

We make every effort to accommodate your preferred time and GP. However, emergencies do occur, and though every effort is made to keep to appointment times, emergencies will be given priority. Our staff will attempt to contact you if unforseen delays occur.
LONG APPOINTMENTS
Please let your receptionist know if/ why a longer consultation is required. We strive to make sure we give each patient the time they need to prevent taking up the time of other patients. If in doubt, always ask our receptionists when making an appointment.
Examples of longer consultations include (but are not limited to):

Skin cancer checks
pregnancy/antenatal check-ups
insurance medical
pap smears
counselling
excisions
a ‘list’ of health checks or concerns
including more than one person in the appointment (eg. Partner/child etc)
if you need an interpreter
Child Immunisations

Fees

A large proportion of our centres bulk bill for standard appointments however please contact your centre for their billing policy. When there are charges, appointment costs can vary depending on time, consultation types and procedures. Fees and charges can vary between our centres. please speak to a friendly reception staff
member for fees and charges related to your appointment.
Please note: We are unable to accept cash or cheque payments

Results

Make sure to book in an appointment to review your results with your doctor.
If your tests or reports reveal any urgent concerns or request a need to follow-up, the receptionist or your doctor will contact you to book in for a consultation.

Requests for repeat scripts and print outs of results outside of consultation are unable to be honoured.

After Hours Appointments

For urgent home visits and bulk-billed after-hours consultations, we recommend:
• Medinet App – available for download through your app store
• National Home Doctor Service – Phone 137 425 (13 SICK)
• Available 6pm – 8am

Home Doctor Visits

On occasion and at doctor’s discretion, a doctor may visit a regular patient at home however there is an extra charge for this service. Nursing home visits are done on arrangement with the doctor. Please speak to reception to arrange.

Translation and Interpreter

We welcome patients from any languages and backgrounds and have multilingual staff across most of our practices.
If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking.

Overseas Students and Visitors

Myhealth can cater to Overseas Visitors Cover (OVC) & Overseas Student Health Cover (OSHC) – For more details please contact our friendly staff as fees may apply to some participating practices.

Phone Calls

From time to time your GP or practice nurse may call you to relay urgent medical information.
Outside of these cases we are unable to provide phone consultations. Messages will be passed on to your GP and will be dealt with at their discretion.
For all results, and health related enquiries please book in for a consultation to ensure you are given adequate time treatment in person.

Reminders

Some practices may provide appointment reminders by SMS the day before your scheduled appointment, however, we cannot guarantee the successful delivery of an SMS reminder. It is a patients responsibility to remember their appointment time and the SMS reminder system should not be solely relied upon.

Recalls

We are committed to preventative care and from time to time you may be contacted by our Practice team to book an appointment for repeat tests, immunisations, general follow up and pathology results.

Feedback

Any complaint in relation to public health and safety should be sent to:

NSW: The Health Care Complaints Commission (HCCC) full contact details on their website http://www.hccc.nsw.gov.au

VIC: VIC Health Complaints Commissioner (HCC) full contact details on their website https://hcc.vic.gov.au/

QLD: Office of the Health Ombudsman full contact details on their website http://www.hqcc.qld.gov.au/

For other feedback on our centres please email feedback@myhealth.net.au